Welcome to DIYBuddy AI ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, diybuddy-ai.com, and all related services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
By using our Services, you confirm that you have read, understood, and agreed to these Terms, including any future changes. We may update these Terms at any time without prior notice, and your continued use of the Services after such changes indicates your acceptance of the updated Terms.
Our Services are for users aged 18 or older. By accessing our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Services on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
Some features may require you to create an account. You agree to provide accurate and current information during registration and to keep it updated. You are responsible for safeguarding your account credentials and for all activities under your account.
Notify us immediately if you suspect any unauthorised use of your account. We are not liable for any loss or damage resulting from your failure to maintain account security.
We grant you a limited, non-exclusive, non-transferable licence to access and use our Services for personal, non-commercial purposes, in accordance with these Terms.
You agree not to:
All content on DIYBuddy AI, including text, graphics, logos, images, and software, is owned by us or our licensors and protected by intellectual property laws. You may not modify, reproduce, or distribute any content without our prior written consent.
Unauthorised use may result in legal consequences.
Our Services are provided "as-is" and "as-available," without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service. Any advice from our AI assistant is for informational purposes only and should not be relied upon as professional advice.
DIYBuddy AI provides general DIY guidance and project planning support. Always follow manufacturer instructions, use proper safety equipment, and consult a qualified professional for electrical, gas, structural, plumbing, or high-risk work.
DIYBuddy AI and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from:
You agree to indemnify, defend, and hold harmless DIYBuddy AI, its employees, directors, and partners from any claims, damages, or legal fees arising from your use of the Services or violation of these Terms.
These Terms and Conditions are governed by and construed in accordance with the laws of the Czech Republic. Any disputes will be resolved exclusively in the courts of the Czech Republic.
We may suspend or terminate your account if you violate these Terms or engage in activities that harm other users, our platform, or our reputation.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right under these Terms does not waive our ability to enforce it later.
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. ("the Company", "we", "our", "us") manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to DIYBuddy AI and other products operated by Alltrade Marketplace s.r.o.
Customers can submit complaints by any of the following means:
When submitting a complaint, please include:
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.
All complaints are investigated objectively and confidentially by our internal compliance team. We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing. Possible outcomes include resolution, refund, service correction, or an explanation of the Company's position.
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR.
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
Users may purchase chat tokens to interact with the AI chat service on DIYBuddy AI. Tokens are available in the following packages:
Payments are processed securely. Tokens are tied to your user account and the specific website, are not transferable to other users or sites, and do not expire.
All token purchases are generally final and non-refundable, as they provide immediate access to digital services. Refunds may be considered on a case-by-case basis for unused tokens in the following circumstances:
No refunds will be issued for tokens that have already been used.
Contact us via the contact page on the website or by email at info5@alltrademarket.com, providing:
We will review and respond within 5 business days.
For questions or concerns about these Terms and Conditions, please contact us at:
