Legal & Service

Refund Policy

Effective Date: 07.04.2026 diybuddy-ai.com Alltrade Marketplace s.r.o.

DIYBuddy AI primarily offers digital content and AI-based services, including access to chat tokens used to interact with the AI assistant. Due to the nature of these digital products and services, refunds are not generally provided once access has been granted or tokens have been used. Exceptions may apply as outlined below.

May Be Eligible Duplicate payments, tech issues, accidental charges within 14 days, unused tokens within 14 days
Processing Time Approved refunds processed within 7–10 business days to the original payment method
Not Refundable Used tokens, requests after 14 days, service dissatisfaction, user-provided incorrect account details

General Policy

DIYBuddy AI primarily offers digital content and AI-based services, including access to chat tokens used to interact with the AI assistant. Due to the nature of these digital products and services, refunds are not generally provided once access has been granted or tokens have been used.

Exceptions may apply as outlined in the sections below. Please read this policy carefully before making a purchase.

Refund Eligibility

We may consider refunds under the following circumstances:

  • Duplicate payments for the same service.
  • Technical issues that prevent access to purchased tokens or digital services, and which cannot be resolved within a reasonable timeframe.
  • Accidental charges, provided the refund request is made within 14 days of purchase.
  • Unused tokens, where the refund request is reasonable and submitted within 14 days of purchase.
All eligible refund requests must be submitted within 14 days of the original purchase date.

Refund Request Process

To request a refund, email us at info5@alltrademarket.com with the following details:

1
Order Details

Your Order ID or proof of purchase.

2
Your Contact Information

Full name and contact email used for the purchase.

3
Description of the Issue

A clear description of the issue or reason for the refund request.

4
Supporting Evidence

Any relevant screenshots or payment confirmation details.

Send your request to info5@alltrademarket.com

Refund Processing

Processing Time 7–10 business days
Credited To Original payment method

Processing times may vary depending on your payment provider or bank. DIYBuddy AI cannot be held responsible for delays caused by third-party payment processors.

Non-Refundable Cases

Refunds will generally not be issued in the following cases:

  • Tokens that have already been used.
  • Requests made more than 14 days after the purchase date.
  • Dissatisfaction with AI-generated responses where the service was technically available and functioning.
  • Issues caused by incorrect account details provided by the user.

No refunds will be issued for tokens that have already been used, regardless of the circumstances.

Changes to This Refund Policy

We reserve the right to modify this policy at any time. Updated policies will be posted on this page with a revised effective date. We recommend checking this page periodically to stay informed of any changes.

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