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Legal & Privacy

Privacy Policy

Last Updated: February 21, 2025 diybuddy-ai.com Alltrade Marketplace s.r.o.

Welcome to DIYBuddy AI ("we," "us," or "our"). Your privacy is our priority, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you access our website, diybuddy-ai.com, or use our services. By visiting our site or using our services, you agree to the practices outlined below.

We Protect Your data is handled with care using reasonable technical and organisational security measures.
We Don't Sell We do not sell your personal information to third parties for their own marketing purposes.
Your Rights You have the right to access, update, correct, or delete your personal data at any time.

Information We Collect

Personal Information

When you create an account, purchase chat tokens, contact us, or interact with our chat services, we may collect personal details such as your name, email address, username, password, billing details, and payment-related information.

This information helps us manage your account, process purchases, provide access to digital services, maintain your token balance, and support your use of DIYBuddy AI.

Non-Personal Information

We automatically collect non-identifiable data such as your IP address, browser type, device information, operating system, pages visited, and general usage patterns.

This information may be gathered through cookies and similar technologies and helps us analyse website performance, improve usability, and enhance the overall user experience.

Usage Data

To continuously improve our platform, we may track how you engage with our services. This may include the features you use, your chat activity, preferences, support requests, and any feedback you provide.

This helps us improve the quality of the platform, refine future features, and make DIYBuddy AI more useful for home project planning and general DIY guidance.

How We Use Your Information

We collect and process your data to:

  • Provide and manage your account.
  • Process purchases and maintain your chat token balance.
  • Enable access to the AI chat service.
  • Provide general DIY guidance, project planning support, tool suggestions, material guidance, and home improvement assistance.
  • Improve website performance, usability, and platform functionality.
  • Communicate with you about service updates, account-related notices, policy changes, support requests, and promotional offers if you have opted in.
  • Protect your account, verify activity, prevent fraud, and maintain platform security.

You can unsubscribe from marketing emails at any time without affecting essential service notifications.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience, remember preferences, support login functionality, enable shopping cart features, track website performance, and personalise certain parts of the website.

Session Cookies

Temporary cookies that expire once you close your browser.

Persistent Cookies

Cookies stored on your device until they expire or are manually deleted.

Managing Cookies

You can control cookie preferences through your browser settings. However, disabling cookies may limit some site features, including login functionality, cart behaviour, account access, or personalised preferences.

Data Sharing and Disclosure

We only share your information when necessary and in ways designed to protect your data.

Data Security

SSL/TLS Encryption Applied where appropriate to protect data in transit
Organisational Measures Reasonable technical and procedural controls to limit access

We use reasonable technical and organisational measures, including SSL/TLS encryption where appropriate, to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

While we work to protect your information, no online system can guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access
Update & Correct
Delete
Restrict Processing
Object to Processing
Data Portability
To exercise any of these rights, contact us at info@alltrademarketplace.com We will respond in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services and manage your account.
  • Comply with legal obligations and applicable data protection laws.
  • Resolve disputes and handle complaints.
  • Prevent fraud and enforce our agreements.

When your data is no longer needed, it will be securely deleted or anonymised in accordance with our internal data management processes.

AI Chat Data

When you use the AI chat service, your messages may be processed to generate responses and support the functionality of the platform. We may also store chat-related data to provide user history, improve service reliability, troubleshoot technical issues, and maintain account functionality.

Please avoid submitting sensitive personal information, confidential data, or high-risk instructions through the chat. The AI assistant is designed for general DIY guidance and home project planning support only.

DIY and Safety Disclaimer

General Guidance Only

DIYBuddy AI provides general informational guidance only. It does not replace professional advice from qualified contractors, electricians, plumbers, engineers, or other licensed professionals.

For electrical, gas, structural, plumbing, or high-risk work, always consult a qualified professional and follow applicable safety rules, building regulations, and manufacturer instructions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, services, legal requirements, or our website practices.

Any updates will be reflected by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed.

Contact

Your privacy matters to us, and we are dedicated to providing a secure and reliable experience. If you have any questions or concerns about this Privacy Policy, please contact us at:

By visiting diybuddy-ai.com or using our services, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein.

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The website is operated under AllTrade Market Place s.r.o., a company with registered number: 216 37 059, having its registered address at Vlkova 532/8, Žižkov, 130 00 Praha 3.
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